Question 1

What is Booked?

Accepted Answer

Booked is a restaurant reservation marketplace, offering access to the world's most exclusive restaurants. Booked enables customers to purchase coveted reservations from our global network of sellers.

Question 2

How does the reservation purchasing process work on Booked?

Accepted Answer

Booked allows you to browse and purchase restaurant reservations. Simply choose a restaurant, select a date and time, and follow the payment process to complete your purchase and secure your verified reservation.

Question 3

How are prices set for reservations?

Accepted Answer

The prices of reservations are set by our sellers and may vary based on factors such as the restaurant's popularity, date, and time. We strive to offer competitive pricing for all our reservations.

Question 4

Can I cancel or modify a reservation after purchasing it?

Accepted Answer

Please see our cancellation policy at https://www.bookeddd.com/help-center/cancellations. Due to the time-sensitive nature of reservations, customers may cancel their reservations with a 50% refund up to 72 hours prior to the reservation time. Reservations canceled within 72 hours of the reservation time will not be refunded.

Question 5

Is my payment information secure on Booked?

Accepted Answer

We partner with Stripe to process payments on our platform, and use industry-standard encryption and security practices to ensure that your payment information is kept confidential and secure.

Question 6

How do I know if my reservation is confirmed?

Accepted Answer

Once you complete your purchase, you will receive a confirmation email with all the details of your reservation. This email serves as proof of your confirmed booking.

Question 7

What happens if a seller cancels my reservation?

Accepted Answer

In the rare event that a seller cancels your reservation, we will notify you immediately and assist in either finding an alternative reservation or processing a refund.

Question 8

Are there any additional fees for using Booked?

Accepted Answer

We may charge a service fee for reservations made through our marketplace. This fee, if any, will be clearly indicated during the purchasing and checkout process.

Question 9

Can I leave reviews for restaurants I've visited through Booked?

Accepted Answer

Yes, we encourage customers to leave reviews after their dining experience. Your feedback helps others make informed decisions and helps us maintain a high-quality selection of restaurants.

Question 10

How do I contact customer support if I have an issue?

Accepted Answer

You can reach our customer support team through our help center. We're here to help with any questions or concerns.

Question 11

Do you offer any loyalty or rewards program for frequent reservations?

Accepted Answer

We are currently working on implementing a loyalty program to reward our frequent customers. Stay tuned for updates on our rewards and benefits.

Don't worry, we're here to help.

Looking for our policies?

FAQ