Notice Period: Due to the time-sensitive nature of reservations, customers may cancel their reservations with a 50% refund up to 72 hours prior to the reservation time. Reservations canceled within 72 hours of the reservation time will not be refunded.
No-Show Policy: In the event of a no-show without any prior cancellation notice, the full price of the reservation will be charged, with any applicable taxes and fees.
Refunds: For eligible cancellations, refunds will be processed within 5-10 business days.
Stripe Fees: Please note that Stripe fees are non-refundable in the event of a cancellation. Unfortunately, this is because Stripe retains the processing fees for transactions, regardless of whether a refund is issued. We apologize for any inconvenience this may cause and appreciate your understanding.
Exceptions: Exceptions to this policy may be considered on a case-by-case basis for extenuating circumstances. Documentation may be required. Please contact our customer service team.
Seller Cancellations
Notice Requirement: Sellers are required to honor all reservations unless unforeseen circumstances arise. They must provide notice of cancellation to both Booked and the customer as soon as possible.
Penalties for Seller Cancellation: Repeated cancellations by a seller may result in penalties, including both penalty fees and/or removal from the marketplace.
Customer Compensation: In the event of a seller cancellation, customers will receive a full refund and potential additional compensation, e.g., discount on future booking, to be determined by the Booked customer service team on a case-by-case basis.
Communication: Sellers must maintain open communication with Booked and the customers to ensure a smooth resolution of any issues.
Modifications to Reservations
Rescheduling: Due to the unique nature of reservations, customers are not allowed to reschedule purchased reservations.
Modification by Sellers: If a seller needs to modify a reservation (e.g., change of time), they must contact Booked customer service immediately, who will get in contact with the end customer to obtain approval. If the customer does not agree to the changes, they will be entitled to a full refund.
Disputes
Any disputes regarding cancellations will be handled on a case-by-case basis by Booked’s customer service team.
